Terms & Conditions

Please read the following carefully :

Your use of the Velocitytechsupply.com web site and purchase of the products on it means that you agree to these terms and conditions .

 

Shopping with Velocitytechsupply.com :

  • When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these Terms.

  • When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by email.

  • Velocitytechsupply.com may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion.

    Non-acceptance of an order may be a result of one of the following:

    • The product you ordered being unavailable from stock

    • Our inability to obtain authorization for your payment

    • The identification of a pricing or product description error

    • Wrong or missing adress informations

  • Every effort is made to ensure your satisfaction at Velocitytechsupply.com. If you are not happy with a service or product, then please contact us and we will do our best to sort out the problem.

 

Price with Velocitytechsupply.com :

  • The price for each Product is shown on Velocitytechsupply.com will not apply tax or customs charges. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or Country.

  • We always try to make sure that the prices on Velocitytechsupply.com are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.

  • You will be notified of the delivery costs automatically before you submit your payment, based on the delivery address you specify.

Payment with Velocitytechsupply.com :

  • Velocitytechsupply.com accept the following payment options:

    Payment Via Bank Transfer ( T/T ) :
    You can make money transfer to our HSBC Account : (International)

    Beneficiary Name: Playsuper Limited
    Beneficiary Account: 004-112194907838
    Bank Name: HSBC Hong Kong
    Swift Code / IBAN No : HSBCHKHHHKH
    Bank Code :004
    Bank Adress : HSBC - No. 1 Queen’s Road Central, Hong Kong

    • When sending the money please tell your bank that you will PAY FOR ALL CHARGES OF FOREIGN BANKS. If you don't do this, they will add some charges and we will not receive the full amount so your order will be delayed

    • Always write YOUR ORDER NUMBER - this will help us to recognize your payment. And also get reference number from bank

    • We have to receive the full amount in order to send your purchase to you. Please ask in your bank for more details about international money transfer.

    • Usually telegraphic transfer takes about 3-5 days to appear on account.

    Payment Via Western Union :

Bank Name: WESTERN UNION
Beneficiary First Name: WING CHUN
Beneficiary Last Name: HOR

or

Beneficiary First Name: JIA
Beneficiary Last Name: LIU


City:Hong Kong
Country: Hong Kong, China

 

  • You only need to go to western union agent in your city and make payment to the Beneficiary name previously mentioned. As soon as you send us money by western union, you must send us your MTCN (which is located on the receipt of the western union form), you can send us by email to our customer service : support@velocitytechsupply.com
    Upon approval of your payment information, your transaction will be sent.

Payment by Pay Pal :

Pay for purchases or send money to anyone with an email address in 45 countries. Signing up for a PayPal account is easy, and takes just a few minutes to complete. Once you're done, you can send your payment in minutes.

You can sign up for a PayPal account at https://www.paypal.com

Payment should be done to our Paypal account : payment@velocitytechsupply.com
Order prices in the online shop system add shipping during the checkout process and no taxes are added.
Payment MUST be submitted in USD or EUROS to match your invoice amount.
You need to pay in full for your orders in advance, and VelocityTechSupply will guarantee successful delivery of your products.

What is Paypal?

Paypal offers a secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your credit card numbers.
www.velocitytechsupply.com staff will NEVER ask you for your full credit card numbers or Paypal login details. Please do not give this information to anyone and do not click on links inside emails purporting to be from Paypal.

Availability with Velocitytechsupply.com :

  • We try to keep Velocitytechsupply as up to date as possible but cannot guarantee that particular Product will always be available. If we can't supply a Product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.

  • All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order. If this happens, you may cancel your Order and we will refund you the money you have paid for it.If you decide to wait for an order, please be aware you may have to wait longer than the delivery schedule times stated above.


Refunds can only be made if you pay using paypal. Orders originally paid by Bank Transfer or Western Union are not normally refundable by Bank Transfer or Western Union and the refund can be made in the form of credit or vouchers reward point extended by Velocitytechsupply.com against future orders.

Shipping And Handling with Velocitytechsupply.com

  • Postage and Packing charges depends on where you are ordering from. Once your package has been shipped off, we are not held responsible if any of the products are missing or damaged.

  • You will receive all informations about shipping, carrier, tracking by email with your invoice.

     

Delivery with Velocitytechsupply.com

  • You will be notified of the delivery costs automatically before you submit your payment.

  • Orders are dispatched by UPS, DHL, EMS, SWISS POST or HONG KONG POST. DHL, UPS and EMS requires a signature to the EXACT NAME, so please adresse and name MUST be correct and the receiver should be able to sign for your Order. Therefore only the authorized receiver will be permitted to accept the delivery. Upon the shipping destination, please be ensure that the authorized receiver is present to make authorized signature. Velocitytechsupply.com reserved the rights not to released the delivery with the absents of the authorized receiver.

  • All orders will be delivered within 1-6 days upon successful payment confirmation. You should be able to receive your order within 3-20 business days depending on courier you have choosen, excluding Saturday and Sunday.We will make every effort to deliver within the time stated on Velocitytechsupply.com. However, due to certain circumstances ( weather, strike...), slight delay deliveries might occurs, Velocitytechsupply.com will not be liable for any loss caused to you by late delivery.

  • Velocitytechsupply.com is working hard to ensure that your orders are delivered safely and on time.

  • In the event of where your package is lost by the shipping courier, we will only replace with the amount that is declared on the invoice according to your request.

Privacy Policy with Velocitytechsupply.com

  • Velocitytechsupply.com is committed to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Policy.

  • Velocitytechsupply.com NEVER disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item and once your shopping experience is over, you can delete these safely and easily from your system.

  • If you have any questions or comments about privacy or the Velocitytechsupply.com Privacy Policy, please contact us by email : support@velocitytechsupply.com

Quality and Guarantee with Velocitytechsupply.com

  • We offer you 3 months of warranty, unless otherwise specified, from the purchase date on our products. But if you meet any problem of our products please contact us as soon as possible. You will be required to send back the defect unit to us along with the warranty documents. Upon successful warranty claim, which normally takes not more than 7 days pertaining stock availability, we will send you a good working unit in return.

Return & Refunds with Velocitytechsupply.com

 

  • Products with quality or defective issue in 7 days (from the date products received) can be returned and refund.

  • Customer send the products back to us and when we receive the products, we will give a full refund.

Return & Refund Request :

  • Customers are supposed to informVelocitytechsupply support within 7 days from the delivery date if you find a defect in your order ( support@velocitytechsupply.com )

  • Customers can return product for a refund or exchange within 45 days for Hong Kong post, Register Air Mail, EMS and 30 days for DHL and UPS

  • Customers must inform support@velocitytechsupply.com explaining the reason of the return ( you will receive a Return number with a form to print and to join in the parcel)

  • Problem caused by wrong installation or damage will void the product warranty and return policy.

  • Each returned product must be in it original condition ( as you received )

  • For the LCD and Digitizer, you must return them with their protection sleeves, warranty stickers and with the flex cable in a proper condition ( cut or torn flex cable will avoid the warranty process )

  • The return shipping cost are at the customer charge and non-refundable.

  • 20% restocking fee may be applied to the return if it is caused by customer error

  • To avoid any misunderstanding, thank you for preferring a shipment with tracking ( Velocitytechsupply.com can not be held responsible for any lost parcel )

  • Velocitytechsupply.com will pay the shipping cost to send you back the product.

  • We will treat the return under 48Hours ( working days ) and you will receive the confirmation by email,

  • Velocitytechsupply reserves the right to avoid any warranty process if the product is damaged, stained, ,broken or exceed the warranty date.

 

Cancellation of orders with Velocitytechsupply.com

  • 1. - Cancel order BEFORE Payment

    If you have not paid for your order, there is no need to contact us to cancel it ( The order will be cancelled after 10 working days if no specific request has been made).
    We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order.
    You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.
    If your order is more than 10 days old please note you may not be able to "reactivate" it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.

  • 2. - Cancel an order AFTER payment

    If you have placed an order and you have paid, and you want to cancel, please contact us as soon as possible ( support@velocitytechsupply.com )
    If the order has entered the packing stage we may charge a restocking fee if you cancel the order for those items.
    If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.
    If the goods have already been delivered we cannot cancel or change the order.
    If you want to cancel an order because you are adding further products, but not cancelling the previous items, that can usually be processed without any extra fees, please contact us.

    If the order is in an early processing stage you may be able to change your mind and cancel the total order, but our policy is that your order payment will be credited to your account to be used for your next order. If you would like a refund for any reason, please contact us.

    Refunds are made in USD or EURO ONLY and Velocitytechsupply.com cannot be held responsible for any loss due to exchange rate fluctuations and transaction fee.



    Problems with Velocitytechsupply.com

  • If you have a problem with an order or product please contact us by email : support@velocitytechsupply.com . We will be happy to assist you and we will process your request within the shortest time .

 

Velocitytechsupply.com Responsibilities

  • Velocitytechsupply.com shall insure Ordered Products at their retail value until being delivered to you. Please check the delivered Products as soon as possible on receipt as we will not cover any subsequent loss or destruction.

  • Velocitytechsupply.com may change any material part of Velocitytechsupply.com, or may refuse you access to the web site at any time if we consider it necessary.

  • Velocitytechsupply.com may also terminate this Agreement and immediately remove, cancel or suspend access to and use of Velocitytechsupply.com upon breach of any part of these Terms whatsoever.