Warranty & Return

Quality and Guarantee with Velocitytechsupply.com

  • We offer you 3 months of warranty, unless otherwise specified, from the purchase date on our products. But if you meet any problem of our products please contact us as soon as possible. You will be required to send back the defect unit to us along with the warranty documents. Upon successful warranty claim, which normally takes not more than 7 days pertaining stock availability, we will send you a good working unit in return.

Return & Refunds with Velocitytechsupply.com

 

  • Products with quality or defective issue in 7 days (from the date products received) can be returned and refund.

  • Customer send the products back to us and when we receive the products, we will give a full refund.

Return & Refund Request :

  • Customers are supposed to inform Velocitytechsupply.com support within 7 days from the delivery date if you find a defect in your order ( support@velocitytechsupply.com )

  • Customers can return product for a refund or exchange within 45 days for Hong Kong post, Register Air Mail, EMS and 30 days for DHL and UPS

  • Customers must inform support@velocitytechsupply.com explaining the reason of the return ( you will receive a Return number with a form to print and to join in the parcel)

  • Problem caused by wrong installation or damage will void the product warranty and return policy.

  • Each returned product must be in it original condition ( as you received )

  • For the LCD and Digitizer, you must return them with their protection sleeves, warranty stickers and with the flex cable in a proper condition ( cut or torn flex cable will avoid the warranty process )

  • The return shipping cost are at the customer charge and non-refundable.

  • 20% restocking fee may be applied to the return if it is caused by customer error

  • To avoid any misunderstanding, thank you for preferring a shipment with tracking ( Velocitytechsupply.com can not be held responsible for any lost parcel )

  • Velocitytechsupply.com will pay the shipping cost to send you back the product.

  • We will treat the return under 48Hours ( working days ) and you will receive the confirmation by email,

  • Velocitytechsupply.com reserves the right to avoid any warranty process if the product is damaged, stained, ,broken or exceed the warranty date.